2ULAUNDRY TERMS OF SERVICE

1. Proprietary Rights.  The entire contents displayed on the Site (the “Content”) have copyrighted protection as a collective work under the laws of the United States and other copyright laws. 2ULaundry is the sole exclusive owner of the Content. There may be collective work that is the property of other third parties and such collective work is also protected by copyright and other intellectual property laws. You are allowed to display and, subject to any expressly stated restrictions or limitations relating to specific material, download portions of the Content from the different areas of the Site only for non-commercial use, unless otherwise permitted. Any redistribution, retransmission or publication of any copyrighted material is strictly prohibited without the express written permission of the copyright owner. You may not change or delete any proprietary notices from materials downloaded from the Site. You agree not to use any 2ULaundry logo or any other proprietary graphic or trademark without 2ULaundry’s express written consent. As between the parties, title, ownership rights, and intellectual property rights in the Content, and any copies or portions thereof, shall remain in 2ULaundry and/or its content providers. Third-party trademarks, service marks and logos contained in the Site are owned and licensed by their respective owners. Any and all rights not expressly granted herein are reserved.

2. Grant of Limited License.  Your access to the Service is licensed and not sold. Subject to the terms of this Agreement and upon your registration for an Account, 2ULaundry hereby grants you a revocable, non-exclusive, non-transferable account enabling you to access and use the Services, and the Site. All the Content that is made available to view and/or download in connection with the Site is owned by and is the copyrighted work of 2ULaundry and/or its suppliers and is licensed, not sold. You do not have the right to lend, lease, rent or sublicense the Site and/or the Content.

3. User Agreement. In order to access the Service, you will be required to register for a 2ULaundry account (an “Account”). You agree to: (a) provide true, accurate, current and complete information about yourself when registering for an Account, including any credit card information (your “Credit Card”) as applicable; (b) maintain and promptly update your Account to keep it true, accurate, current and complete; (c) review the fees (accessible at https://get2ULaundry.com)(the “Fees”) to be charged for Your use of the Services; and (d) authorize 2ULaundry and its affiliates to charge your Credit Card for any and all Fees incurred by You for Your use of the Services. If you provide any information that is untrue, inaccurate, not current or incomplete, or 2ULaundry has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, 2ULaundry has the right to suspend or terminate your Account and refuse any and all current or future use of the Services (or any portion thereof).

4. User Contact Consent. You agree that 2ULaundry may contact you by autodialed text messages and phone calls with information about the services, your account, and with marketing messages, even if your phone number is on a do-not-call list. You are not required to provide this consent as a condition of purchasing anything or using the Services, and may opt out at any time by contacting customer care at (704) 766-8730. In the event you change or deactivate your mobile telephone number, you agree to promptly update your 2ULaundry account information to ensure that your messages are not sent to the person that acquires your old number.

5. User Representations.  You represent and warrant to 2ULaundry that you will (a) maintain the security of your user identification, password and other confidential information relating to your Account; (b) maintain the security, confidentiality and integrity of all messages and the content that you receive, transmit through or store on the Service; (c) maintain all charges resulting from the use of your Account, including but not limited to, unauthorized use of your Account prior to you notifying 2ULaundry in writing of such use and taking steps to prevent its further occurrence by changing your password; (d) comply with the Terms set forth herein; and (e) comply with all applicable U.S. and international laws, statutes, ordinances, rules, regulations, contracts and applicable licenses regarding your use of the Services or Site. You further represent and warrant that (i) you are over the age of thirteen (13) and have the power, authority or consent to enter into and perform your obligations under the Agreement; (ii) all information provided by you to 2ULaundry, including Credit Card information, is truthful, accurate and complete; (iii) you are authorized, or have the permission of the authorized signatory of the Credit Card or charge card provided to 2ULaundry, to pay any Fees incurred from use of the Services; (iv) you shall comply with all terms and conditions of this Agreement; (v) you have provided and will provide accurate and complete registration information, including, without limitation, your legal name, address and telephone number; and (vi) each time you upload Submitted Content (as defined herein) on the Site or through the Service, you own or otherwise control the rights or have the necessary consents to upload or post such Submitted Content and to enable inclusion and use of the Submitted Content in the manner contemplated by the Site.

6. User’s Restrictions.  You are not permitted, directly or indirectly, to (i) engage in any acts inconsistent with the principles of copyright protection and fair use, as codified in 17 U.S.C. Sections 106-110, without obtaining the express written consent of 2ULaundry and/or the copyright owner; or (ii) distribute, display (except for the purposes set forth in Section 2), rent, lease, transfer or otherwise transfer rights to, or in any way exploit, the Content or any Submitted Content, in whole or in part; or (iii) remove any proprietary notices or labels on the Content or any Submitted Content. (iv) submit content or information that is purposely inaccurate, commits fraud or falsifies information in connection with your Account or to create multiple Accounts; (v) exceed or attempt to exceed quantity limits when purchasing offerings or promotions or otherwise using any Account to purchase offerings or promotions for resale or for speculative, false, fraudulent or any other purpose not expressly permitted by the terms of this Agreement and the terms of a specific offer on the Site. 2ULaundry may in its sole discretion, verify a user’s identity prior to processing a purchase and refuse to process, or cancel a purchase, as deemed necessary. 2ULaundry shall pursue and prosecute to the fullest extent of the law any case of misrepresentation, fraud or known or potential violations of the law or terms of this Agreement.

7. Promotion Codes.  You are not permitted to share, display or distribute a promotion code on any website(s) where you are not the primary content owner (e.g., Wikipedia, coupon websites, app stores and app review websites) or via search engine marketing (e.g., AdWords/Yahoo/Bing). Promotion codes expire sixty days from the date they are earned. Promotion codes may be available in a limited quantity and can be cancelled at any time at 2ULaundry’s discretion. All promotion codes are valid for single use per 2ULaundry user and are not transferable to another user or redeemable for cash. You are not permitted to accumulate more than one promotion code prior to placing an order. Promotion Codes may not be combined with another 2ULaundry coupon or discount code. 2ULaundry reserves the right to any remedy if you break any of the rules applicable to promotion codes including denial of the promotion code, cancellation of all previously earned discounts, credits and promotion codes, or cancellation or suspension of your account.

8. Submitted Content.  You are solely responsible for the information, and other content that you upload, publish or display (hereinafter, “post”) on the Site (collectively, the “Submitted Content”). You understand the Site is available to the public. Therefore any information you consider confidential should not be posted to the Site. By posting Submitted Content, you agree that 2ULaundry may reveal your identity and whatever information we know about you to any law enforcement agent or official in the event of legal action arising from any Submitted Content posting by you. Your participation in on-line communications, if any and if allowed by 2ULaundry, occurs in real time and is not edited, censored, or otherwise controlled by 2ULaundry. 2ULaundry cannot and does not screen content provided by you to the Site, or through the Services. Notwithstanding the foregoing, 2ULaundry reserves the right to monitor content on the Site and to remove content, which 2ULaundry, in its sole discretion, determines to be harmful, offensive, or otherwise in violation of this Agreement or 2ULaundry’ operating policies for Users.

9. User Warranties and Representations.  You warrant, represent and agree that you will not contribute any Submitted Content or otherwise use the Site in a manner that (i) infringes the intellectual property rights or proprietary rights, or rights of publicity or privacy, of any third party; (ii) violates any law, statute, ordinance or regulation; (iii) you should know is harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, fraudulent, deceptive, or misleading or otherwise objectionable; (iv) adversely affects or reflects negatively on 2ULaundry’s goodwill, name or reputation or causes duress, distress or discomfort to 2ULaundry or anyone else, or discourages any person, firm or enterprise from using all or any portion, feature, or function of the Site or from advertising, liking or becoming a supplier to use in connection with the Site; (v) send or result in the transmission or junk e-mail, chain letters, duplicative or unsolicited messages, or so-called “spamming”; (vi) transmit, distribute or upload programs or material that contain malicious code, such as viruses, timebombs, cancelbots, worms, trojan horse, spyware, or other potentially harmful programs or other material or information; (vii) falsely report to an employee or agent of 2ULaundry; (viii) circumvent, disable or otherwise interfere with security-related features of the Site, or its features that prevent or restrict use or copying of any content; (ix) intercept or attempt to intercept email or other private communications not intended for you; and/or (x) causes the Site to be used for commercial or business purposes, including, without limitation, advertising, marketing, or offering goods or services, whether or not for financial or any other form of compensation or through linking with any other Site or web pages. You further warrant, represent and agree that you will not (x) post or transmit any message, data, image or program which is indecent, obscene or pornographic; (y) use the Site to threaten, harass, stalk, abuse, or otherwise violate the legal rights (including rights of privacy and publicity) of others; and (z) delete any author attributions, legal notices or proprietary designations or labels in a file that you upload to the Site. While it is not the intent of 2ULaundry to discourage you from reporting problems about the Services, nonetheless, 2ULaundry reserves the right to take such action as it deems appropriate and/or to remove any content from the Site at any time, for any reason (including, but not limited to, upon receipt of claims or allegations from third parties or authorities relating to such content or if 2ULaundry is concerned that you may have breached the immediately preceding sentence), or for no reason at all.

10. License Grant.  By posting any Submitted Content on publicly accessible locations on the Site or the, you automatically grant (or warrant that the owner of such content has expressly granted) to 2ULaundry a perpetual, royalty-free, non-exclusive, irrevocable, unrestricted, worldwide license to use, copy, sublicense, reproduce, distribute, redistribute, modify, adapt, publish, edit, translate, transmit, create derivative works of, publish and/or broadcast, publicly perform or display any materials or other information (including without limitation, ideas contained therein for new or improved products or services) you submit to public areas of the Site, alone or as part of other works in any form, media, or technology whether by any means and in any media now known or hereafter developed and to sublicense such rights through multiple tiers of sublicenses. You further acknowledge and agree that your name, likeness, may be associated your Submitted Content and you hereby grant us a perpetual, royalty-free, non-exclusive, irrevocable, unrestricted, worldwide license to use your name, likeness, and/or FB Website Profile in association with your Submitted Content. You agree that you shall have no recourse against 2ULaundry for any alleged or actual infringement or misappropriation of any proprietary right in your communication to us. You hereby agree to also grant each User a non-exclusive license to access your Submitted Content through the Site, and to use, reproduce, distribute, display and perform such Submitted Content as permitted through the functionality of the Site, and under this Agreement. You further acknowledge and agree that no compensation will be paid with respect to the use of your comments, as provided herein, that 2ULaundry may remove any comment at any time in its sole discretion. Further, when you post any Submitted Content on the Site, you authorize and direct 2ULaundry to make such copies thereof as 2ULaundry deems necessary in order to facilitate the posting and storage of such content on the Site. You may remove any Submitted Content you post from the Site at any time. If you choose to remove your Submitted Content, the license granted above will automatically expire, however you acknowledge that 2ULaundry may retain archived copies of the Submitted Content.

11. Operation. 2ULaundry reserves complete and sole discretion with respect to the operation of the Site. 2ULaundry may, among other things: (a) delete email or private messages if it has not been accessed by a User within the time established by 2ULaundry policies; (b) subject to Section 1, make available to third parties information relating to the Users; and (c) withdraw, suspend or discontinue any functionality or feature of the Site. 2ULaundry may, in its complete and sole discretion, review uploaded files, conferences, forums, and chats and authorize restrictions on access thereto. 2ULaundry will not review the contents of email or private messages except as required or allowed by applicable law or legal process.

12. General Disclaimer.  THE SITE IS PROVIDED BY 2ULaundry ON AN “AS IS” BASIS. 2ULaundry MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE, OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THE SITE OR THE. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, 2ULaundry DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT, AND WARRANTIES THAT ACCESS TO OR USE OF THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE. THERE ARE NO WARRANTIES THAT EXTEND BEYOND THE FACE OF THESE TERMS. 2ULaundry CANNOT AND DOES NOT WARRANT AGAINST HUMAN AND MACHINE ERRORS, OMISSIONS, DELAYS, INTERRUPTIONS OR LOSSES, INCLUDING LOSS OF DATA. 2ULaundry CANNOT AND DOES NOT GUARANTEE OR WARRANT THAT FILES AVAILABLE FOR DOWNLOADING FROM THE SITE WILL BE FREE OF INFECTION BY VIRUSES, WORMS, TROJAN HORSES OR OTHER CODE THAT MANIFEST CONTAMINATING OR DESTRUCTIVE PROPERTIES. 2ULaundry DOES NOT WARRANT OR GUARANTEE THAT THE FUNCTIONS OR SERVICE ACCESSED THROUGH THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE OR THAT DEFECTS IN THE SITE WILL BE CORRECTED. THIS DISCLAIMER OF WARRANTY CONSTITUTES AN ESSENTIAL PART OF THESE TERMS. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SERVICE, OR WITH ANY OF THESE TERMS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SERVICE. 2ULaundry MAY CHANGE THE SERVICE OR THE FEATURES IN ANY WAY, AND AT ANY TIME AND FOR ANY REASON. ALTHOUGH 2ULaundry HAS ATTEMPTED TO PROVIDE ACCURATE INFORMATION ON THE SITE, 2ULaundry ASSUMES NO RESPONSIBILITY FOR THE ACCURACY OR COMPLETENESS OF THE INFORMATION.

13. Informational Purposes Only.  Any opinions expressed on the Site are the personal opinions of the original author and not of 2ULaundry, even though the original author may be employed by 2ULaundry. The Content is provided for informational and entertainment purposes only and is not an endorsement or representation by 2ULaundry or any other party. 2ULaundry does not assume any responsibility or liability for any Submitted Content, blogs, opinions or other commentary posted on the Site or any third party website linked to the Site and makes no express or implied warranty or guarantee about the accuracy, copyright compliance, legality, or any other aspect of the Content.

14. Disclaimer of Third Party Information.  You understand that when using the Site you may be exposed to Submitted Content and third party content from a variety of sources, and that 2ULaundry is not responsible for the accuracy, usefulness, safety, or intellectual property rights of or relating to such Submitted Content or third party content. You further understand and acknowledge that you may be exposed to Submitted Content and third party content that may be offensive, indecent, inaccurate, or objectionable, and you agree to waive, and hereby do waive, any legal or equitable rights or remedies you have or may have against 2ULaundry with respect thereto. You acknowledge that statements made in Site, newsgroups, message boards, email, forums, conferences, chats and/or Submitted Content reflect only the views of their authors. Forum managers, forum hosts, content providers, or merchants appearing on the Site, if applicable, are not authorized 2ULaundry spokespersons, and their views do not necessarily reflect those of 2ULaundry, and 2ULaundry does not endorse any Submitted Content or any opinion, recommendation, or advice expressed therein.

15. Links to Third Party Sites.  The Site may contain links to third party websites. You agree that access to any other Internet Site linked to the Site is done at your own risk and 2ULaundry is not responsible for the accuracy, availability or reliability of any information, goods, data, opinions, advice or statements made available on these other websites. You understand these links may lead unintentionally to websites containing information that you or others may find inappropriate or offensive. These links are not under the control of 2ULaundry and as such, you agree that 2ULaundry is not liable for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such third party websites. These links are provided by 2ULaundry merely for convenience and the inclusion of these links does not imply an endorsement or recommendation by 2ULaundry. You agree that 2ULaundry is not responsible for any form of transmission received from any link, nor is 2ULaundry responsible if any of these links are not working appropriately. It is your responsibility when viewing to abide by any privacy statements and terms of use posted in connection with these links.

16. Forum of Dispute.  You agree that any dispute arising from or relating to this Agreement will be heard solely by a court of competent jurisdiction in the State of North Carolina. Specifically, where the subject matter of a dispute is eligible for it, you agree that any disputes shall be heard solely within the lowest civil court of the State of North Carolina (“Small Claims Court”). If a dispute claims multiple claims and one or more of those claims would be eligible to be heard by the Small Claims Court, you agree not to bring the other claims against us and to instead proceed within the Small Claims Court. If you would be entitled in a dispute to an amount exceeding the monetary jurisdiction of the Small Claims Court, you agree to waive your right to collect any damages in excess of the monetary jurisdiction and instead still bring your claim within the Small Claims Court. You agree that if a dispute is eligible to be heard in Small Claims Court but you would be entitled to an additional or alternative remedy in a higher court, such as injunctive relief, you will waive your right to that remedy and still bring the dispute within the Small Claims Court. If you bring a dispute in a manner other than in accordance with this section, you agree that we may move to have it dismissed, and that you will be responsible for our reasonable attorneys’ fees, court costs, and disbursements in doing so. You agree that the unsuccessful party in any dispute arising from or relating to this Agreement will be responsible for the reimbursement of the successful party’s reasonable attorneys’ fees, court costs, and disbursements.

17. Indemnification.  You agree that we are not responsible to you for anything that we may otherwise be responsible for, if it is the result of events beyond our control, including, but not limited to, acts of God, war, insurrection, riots, terrorism, crime, labor shortages (including lawful and unlawful strikes), embargoes, postal disruption, communication disruption, unavailability of payment processors, failure or shortage of infrastructure, shortage of materials, or any other event beyond our control.

18. Waiver and Release.  YOU AGREE THAT NEITHER 2ULaundry NOR ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS OR SUPPLIERS SHALL HAVE ANY LIABILITY TO YOU UNDER ANY THEORY OF LIABILITY OR INDEMNITY IN CONNECTION WITH YOUR USE OF THE SITE, THE SERVICE, OR THE CONTENT. YOU SPECIFICALLY ACKNOWLEDGE THAT 2ULaundry SHALL NOT BE LIABLE FOR SUBMITTED CONTENT OR THE DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF ANY THIRD PARTY AND THAT THE RISK OF HARM OR DAMAGE FROM THE FOREGOING RESTS ENTIRELY WITH YOU. YOU HEREBY RELEASE AND FOREVER WAIVE ANY AND ALL CLAIMS YOU MAY HAVE AGAINST 2ULaundry, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS OR SUPPLIERS (INCLUDING BUT NOT LIMITED TO CLAIMS BASED UPON THE NEGLIGENCE OF 2ULaundry, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS OR SUPPLIERS) FOR LOSSES OR DAMAGES YOU SUSTAIN IN CONNECTION WITH YOUR USE OF THE SITE, THE SERVICE, OR THE CONTENT.

19. Liability Limitation. NOTWITHSTANDING THE FOREGOING PARAGRAPH 2ULaundry WILL NOT BE LIABLE UNDER ANY THEORY OF LAW, FOR ANY INDIRECT, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOSS OF PROFITS, BUSINESS INTERRUPTION, LOSS OF INFORMATION OR DATA OR COSTS OF REPLACEMENT GOODS, ARISING OUT OF THE USE OR INABILITY TO USE THE SITE OR RESULTING FROM USE OF OR RELIANCE ON THE INFORMATION PRESENTED, EVEN IF 2ULaundry MAY HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE SITE IS CONTROLLED AND OFFERED BY 2ULaundry FROM ITS FACILITIES IN THE UNITED STATES OF AMERICA. 2ULaundry MAKES NO REPRESENTATIONS THAT THE SITE IS APPROPRIATE OR AVAILABLE FOR USE IN OTHER LOCATIONS. THOSE WHO ACCESS OR USE THE SITE FROM OTHER JURISDICTIONS DO SO AT THEIR OWN VOLITION AND ARE RESPONSIBLE FOR COMPLIANCE WITH LOCAL LAW.

20. Copyright or Intellectual Property Infringement Notification.  2ULaundry respects the intellectual property rights of others. You can notify 2ULaundry of possible copyright infringement, and 2ULaundry will review all claims of copyright infringement received and remove content deemed to have been posted or distributed in violation of any such laws. To make a claim, please provide the following:

a) A physical or an electronic signature of the person authorized to act on behalf of the owner of the copyright or other intellectual property interest that is allegedly infringed;
(b) A description of the copyrighted work or other intellectual property that you claim has been infringed;
(c) A description of where the material that you claim is infringing is located on the Site reasonably sufficient to permit 2ULaundry to locate the material; (d) Your contact information, including your address, telephone number, and email;
(e) A statement by you that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
(f) A statement by you that the above information in your notice is accurate and that you, made under penalty of perjury, are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner’s behalf. Contact the agent designated to receive and act on copyright violations under the Digital Millennium Copyright Act (“DMCA”). Claims can be directed to us at (704) 766 8730, [CARE@2ULaundry.com] or to 2ULaundry 901 ESSEX ST, CHARLOTTE, NC 28205.

21. Term and Termination.  Either you or 2ULaundry may terminate this Agreement at any time and for any reason. In addition, this Agreement will terminate immediately, without notice, if you fail to comply with the terms of this Agreement. 2ULaundry also reserves the right to terminate or suspend your Account and access to the Site and Services without prior notice. The provisions of Sections 1.1 (Proprietary Rights), 1.3 (User Agreement), 1.4 (User Representations), 2 (Online Communications), 4 (Content and General Disclaimers), 5 (Indemnification), 6 (Waiver and Release), 7 (Limitation of Liabilities), 9 (Term and Termination), and 11 (Miscellaneous) shall survive any termination of this Agreement.

22. Privacy Rights.  2ULaundry is firmly committed to protecting your privacy, the privacy of Users, and the information that 2ULaundry gathers. In registering for the Services, you represent and agree that you will not use the Services to track or collect personally identifiable information of Users.

23. Controls.  You shall comply with all export laws and restrictions and regulations of the Department of Commerce, the United States Department of Treasury Office of Foreign Assets Control (“OFAC”), or other United States or foreign agency or authority, and not to export, or allow the export or re-export of the Material in violation of any such restrictions, laws or regulations. By downloading or using the Material, you are agreeing to the foregoing and you are representing and warranting that you are not located in, under the control of, or a national or resident of any restricted country or on any such list.

24. Damaged Items. Taking care of your garments is our number one priority. We strive to provide exceptional service, and while we are very cautious to treat all garments with care, there’s an inherent risk in cleaning, including the potential for clothing and other items to be damaged or misplaced. 2ULaundry will do its best to avoid situations of this nature. However, in the rare event that something is damaged, customers must provide notice to 2ULaundry within 14 days of delivery. Notice can be provided through one of the following support channels: email at care@2ulaundry.com, text at 588-15, call at (844) 633-9274, through the Order Feedback tool available in the 2ULaundry mobile app, or online at www.2ulaundry.com. Damaged items shall be collected for evaluation to determine whether the damages were a result of regular wear and tear, such as shrinkage from repeat laundering, color bleeding or fading, small holes or tears, thinning of fabric, etc. Whenever possible, we will attempt to restore garments to good condition. For any items deemed damaged, in the event that the items cannot be restored, 2ULaundry may reimburse up to the full value of that item. Items of value greater than $150 will be evaluated for depreciation using the International Fair Claims Guide for Consumer Textiles Products. In any event, 2ULaundry’s aggregate liability shall not exceed an amount of $1,000 USD.

2ULaundry is not liable for damages that result from using the wrong 2ULaundry branded garment bag, such as dry cleaning items placed in a blue Wash, Dry, Fold bag. Additional bags are available upon request through your account online at www.2ulaundry.com or via the mobile app. Furthermore, 2ULaundry is not liable for damages caused by items left in pockets, such as chapstick, crayons, etc. Please make sure to check your pockets and remove any personal items in advance of your cleaning.

25. Lost Items. In the rare event that something is lost, customers must provide notice to 2ULaundry within 14 days of delivery. Notice can be provided through one of the following support channels: email at care@2ulaundry.com, text at 588-15, call at (844) 633-9274, through the Order Feedback tool available in the 2ULaundry mobile app, or online at www.2ulaundry.com. Items are considered lost 10 days after the claim has been made. Any item deemed lost in 2ULaundry’s care may be reimbursed up to the full value of that item. Items of value greater than $150 will be evaluated for depreciation using the International Fair Claims Guide for Consumer Textiles Products. A receipt or proof of purchase is required. In any event, 2ULaundry’s aggregate liability shall not exceed an amount of $1,000 USD.
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2ULaundry shall not take responsibility for any loose items lost when submitted in a 2ULaundry bag, such as watches, jewelry, or cufflinks. Additionally, 2ULaundry is not liable for items misplaced before pickup or after delivery.

26. Delivery. We hope to provide a convenient service to all our customers, and we will do our best to adhere to special pickup and delivery instructions. Customers can leave orders outside residences or with a doorman, provided the customer gives written consent. 2ULaundry is not liable for items that are misplaced or damaged before pickup or after delivery has been made. It is the customer’s sole responsibility to ensure the safety of items before pickup and after delivery has been made. 2ULaundry will provide written notice of pickup and delivery completion via SMS or mobile app push notification, based on the customer’s preference settings in their account.

27. Inventory.  At any time, 2ULaundry may at its discretion keep records of your garments and retain, store, display or reproduce such records which may include images or photographs, and associate such records with your name or other profile information for commercially reasonable periods for archival, inventory purposes, quality control, loss prevention, and or data collection.

28. Miscellaneous.  This Agreement shall be governed by and construed in accordance with the laws of the State of North Carolina. You agree that any legal action or proceeding between 2ULaundry and you for any purpose concerning this Agreement or the parties’ obligations hereunder shall be brought exclusively in a court of competent jurisdiction sitting in Mecklenburg county, North Carolina, United States. Any cause of action or claim you may have with respect to 2ULaundry must be commenced within one (1) year after the claim or cause of action arises. 2ULaundry failure to insist upon or enforce strict performance of any provision of this Agreement shall not be construed as a waiver of any provision or right. No waiver of any term, provision or condition of this Agreement, whether by conduct or otherwise, in any one or more instances, shall be deemed to be, or shall constitute, a waiver of any other term, provision or condition hereof, whether or not similar, nor shall such waiver constitute a continuing waiver of any such term, provision or condition hereof. No waiver shall be binding unless executed in writing by the party making the waiver. This Agreement constitutes the complete and exclusive statement of the agreement between the parties with respect to the Service and supersedes any and all prior or contemporaneous communications, representations, statements and understandings, whether oral or written, between the parties concerning the Service. If any action in law or in equity is necessary to enforce the terms of this Agreement, the prevailing party will be entitled to reasonable fees of attorneys, accountants, and other professionals, and costs and expenses in addition to any other relief to which such prevailing party may be entitled. The provisions of this Agreement are severable, and in the event any provision hereof is determined to be invalid or unenforceable, such invalidity or unenforceability shall not in any way affect the validity or enforceability of the remaining provisions hereof. No provisions of this Agreement are intended, nor will be interpreted, to provide or create any third party beneficiary rights or any other rights of any kind in any Nonprofit User, client, customer, affiliate, or any party hereto or any other person unless specifically provided otherwise herein, and except as so provided, all provisions hereof will be personal solely between the parties to this Agreement; except that Sections 5, 6, and 7 are intended to benefit 2ULaundry and its officers, directors, employees, agents, licensors, and suppliers. 2ULaundry may assign its rights and duties under this Agreement to any party at any time without notice to you.

29. Notice.  2ULaundry may deliver notice to you under this Agreement by means of electronic mail, a general notice on the Site or by written communication delivered by first class U.S. mail to your address on record in the Account. You may give notice to 2ULaundry at any time via electronic mail to the Site at the following address: care@2ulaundry.com